Refund policy

Return Policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase, but if you need to return or exchange an item, please follow the guidelines below.

1. Return Timeframe

You have 15 days from the date of purchase to return items.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused and in the same condition that you received it.
It must be in the original packaging with all tags and labels still attached.
Certain products such as [list items like intimate wear, perishable goods, gift cards, etc.] are not eligible for return due to hygiene and safety reasons.

3. How to Return Your Item

To initiate a return:

Email us at asprovider143@gmail.com or call +971561143417 to request a return.
Provide your order number and reason for return.
We will send you a return shipping label (if applicable), and instructions on how to return the item.

4. Refund Process

Once your return is received and inspected, we will notify you about the status of your refund.
If your return is approved, your refund will be processed and credited back to the original method of payment.
Please note that it may take 5-10 business days for the refund to appear in your account.

5. Return Shipping Fees

You will be responsible for paying the return shipping fees unless the item is defective or damaged.
Free returns may apply to certain products or promotions. Check the product details for more information.

6. Exchanges

If you want to exchange an item for a different size, color, or model, please follow the same process as a return. We will help facilitate the exchange if the product is in stock.

7. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund as appropriate.

8. Contact Us

If you have any questions or concerns, feel free to reach out to us at asprovider143@gmail.com. Whats App +971561143417