Satisfaction Guaranteed

At A.S PROVIDER, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our refund and return policy is designed to ensure that our customers can shop with confidence, knowing that they have options should they encounter any issues with their purchases.

All products purchased from A.S PROVIDER are eligible for a return within 30 days of the delivery date. To initiate a return, customers must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. This number is essential for processing the return efficiently.

To qualify for a full refund, items must be returned in their original condition, unused, and in the original packaging. This includes all accessories, manuals, and any promotional items that may have been included with the purchase. Products that show signs of wear or damage may not be eligible for a refund.

Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria. If approved, the refund will be processed to the original payment method within 7-10 business days. Please note that shipping costs incurred during the initial purchase are non-refundable.

In the case of defective or damaged items, customers are encouraged to report the issue within 48 hours of receiving the product. A.S PROVIDER will cover the return shipping costs for defective items, and customers will receive a replacement or a full refund based on their preference.

For exchanges, customers must follow the same return process. Once the original item is returned and processed, a new order can be placed for the desired product. This ensures that the customer receives the correct item without delay.

It is important to note that certain items may be exempt from the standard return policy. These include personalized products or items marked as final sale. Customers are advised to review product descriptions carefully before making a purchase.

In summary, A.S PROVIDER is committed to ensuring customer satisfaction through a clear and fair refund and return policy. By adhering to these guidelines, we aim to provide a positive shopping experience while maintaining the integrity of our products.